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Frequently Asked Questions

Have Any Questions?

Your FAQ page should address the most common questions that you have about your products, services, and brand as a whole. The best way to identify those questions is to tap into your questions data and see which problems you are consistently reaching out to you with.

Send a Question

The Precious Gem has a retail location in the Colonial Williamsburg of  Virginia (drop by anytime).We’d love to meet you there.

Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality — and a beautiful expression of your love. Learn more about custom designing your own engagement ring or fill out this form to get started. You can also call customer service 24/7 for any inquiries.

If you would like assistance with placing your order, please call us toll free at (757) 220-1115 ,  7 days a week.

For questions about your order, call Customer Service at (757) 220-1115, 7 days a week, or send an e-mail to info@thepreciousgems.com.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.

Yes. The Precious Gem ensures that our customers’ purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).

We keep your information 100% private and confidential.

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange.

Contact our Customer Service department at (757) 220-1115.